❓ Frequently Asked Questions
All your questions about cv995 answered in one place
Betting, bonuses, deposits, and responsible gambling — everything you want to know about using cv995 is written here in plain English.
How to use this page
Below, eighteen to twenty-five questions are arranged across four sections — cricket and BPL betting, welcome bonus, responsible gambling, and deposit-related topics. Click on the question you are looking for and the answer will appear. If you cannot find the answer to your question, contact our 24/7 live chat or email ([email protected]) — we are always ready to help in Bengali and English.
All FAQs
Find the information you need by category.
BPL & International Matches
After logging in to cv995, go to the Cricket section and select your preferred match from the list of ongoing or upcoming BPL matches. On the match page, you will find various markets including match winner, toss, top batter, and top bowler. Check the odds, enter your stake, and press the "Place Bet" button to confirm your bet.
The most popular markets in T20 betting are: match winner (which team will win), runs in the first over, top run scorer, total six count, and tie / super over. For example, in a Bangladesh vs India match you can bet on the "Bangladesh will win" market. Detailed explanations of each market are available on the market page.
Decimal odds show how much you will receive in total for every 1 unit staked. If the odds are 2.50 and you bet 100 taka, your total return if you win will be 250 taka — which includes your original 100 taka stake. So your profit will be 150 taka. The higher the odds, the lower the chance of winning but the bigger the reward.
Yes, cv995 offers an accumulator or "multi-bet" feature. Add your selections from different matches or markets to the betslip. A combined odds figure is created from all the selections. If all predictions are correct, you can win a large reward, but if even one is wrong the entire bet is lost — so understand the risk before playing.
Yes. cv995 offers live in-play betting, where the odds update as the match progresses. You can place bets on new markets during innings breaks, over by over, and after wickets fall. Quick decision-making is important here, as the odds change every moment.
Yes, in addition to BPL, cv995 offers betting markets on major international cricket tournaments including ICC events, the T20 World Cup, and IPL. Major events tend to have a larger number of markets available. All ongoing and upcoming events can be seen by going to the Cricket section.
Welcome Bonus
The wagering requirement is 10x, and it is calculated on the bonus amount only — the deposit amount is not included. For example, if you deposit ৳1,000 and receive a ৳1,500 bonus, you will need to wager a total of ৳15,000 before withdrawing the bonus funds (৳1,500 × 10 = ৳15,000).
Yes, if you do not want to meet the bonus terms, you can cancel the bonus before completing the wagering requirement by informing the support team. However, cancelling the bonus will also remove any winnings earned from the bonus balance — only your original deposit amount will remain in the account. Contact us via live chat for any questions.
The cv995 welcome bonus is 150% of your first deposit — up to a maximum of ৳10,000. To receive the maximum bonus, you need to deposit at least ৳6,667. For example, depositing ৳14,000 will still give a bonus of ৳10,000 (the maximum cap), making your total balance ৳24,000. The 150% rate applies to any deposit amount until the cap is reached.
No, the welcome bonus can only be claimed once per account — it is known as a "first-deposit bonus" for this reason. If the same person tries to claim the bonus repeatedly by opening multiple accounts, all accounts may be closed. Please use a single account honestly.
The welcome bonus has a specific validity period. If the wagering requirement is not met before it expires, the bonus and any winnings earned from it will be cancelled. After the bonus is activated, you can see the remaining time from your account dashboard. If you are unable to meet the terms in time, contact support.
Responsible Gambling
cv995 offers a cooling-off feature. Contact us via live chat or email [email protected], let the team know how many days you want to take a break, and they will temporarily deactivate your account. During this period you will not be able to log in or place bets. Use this feature to reduce stress or maintain self-control.
For self-exclusion, email [email protected] directly or inform a support agent via live chat. Once the request is received, your account will be permanently closed as soon as possible. You are asked not to attempt to open a new account during the self-exclusion period.
If you or someone you know is experiencing gambling addiction, first inform the cv995 support team — we can help in Bengali. In addition, please speak with family, a trusted friend, or a mental health professional. Remember, asking for help is the most courageous step you can take.
Some common signs are: betting beyond your budget, repeatedly playing to "win back" lost money, prioritising gaming over family or work, being unable to stop playing, and obtaining money through dishonesty. If you notice these signs, take a break quickly and seek help.
Yes, you can set a deposit limit yourself. This keeps control over how much you can deposit per day or per week. Contact support via live chat to set or change a limit. This is an effective way to play responsibly.
Deposit Questions
Log in to cv995, go to the "Deposit" option and select bKash. Then enter the deposit amount (minimum ৳300). Send payment to the cv995 bKash number shown on screen and enter the transaction ID. Your balance will normally be updated within a few minutes.
Yes, the process is very similar. Select Nagad from the deposit page, enter the amount, and send money to the provided Nagad number. Once you add the transaction ID, the funds will be added to your account. The minimum deposit amount is the same as bKash — ৳300.
cv995 does not charge any separate processing fee on deposits. However, your mobile banking operator (bKash, Nagad, or Rocket) may apply their own transaction charges — this is outside cv995's control. It is a good idea to check the charge details in your app before making a payment.
Rocket is Dutch-Bangla Bank's mobile wallet service. However, you do not need to be a Dutch-Bangla Bank savings account holder to open a Rocket account — you can open one using just your mobile number through the Rocket app or USSD (*322#). The process for depositing at cv995 via Rocket is the same as with bKash and Nagad.
At cv995, the minimum deposit amount across all payment methods is ৳300 and the minimum withdrawal amount is ৳500. After a withdrawal request is made, processing is generally completed within 15 minutes to 2 hours.
If your balance has not been updated after making a deposit, first confirm in your payment app that the transaction was successful. Then take the transaction ID and contact us via live chat or at [email protected]. The team will verify and resolve the issue quickly.
Got more questions? We are ready to help
If the answers above did not resolve your issue, speak directly with our support team — help is available in both Bengali and English, seven days a week, twenty-four hours a day.
Live Chat — 24/7
For players aged 21 and above only. Play responsibly.