cv995's Privacy Policy
Your personal information is completely safe with us — through SSL encryption and strict data protection measures, cv995 ensures the privacy of every player.
Table of Contents
Introduction & Scope
This Privacy Policy ("Policy") has been prepared by cv995 ("we", "us", "Platform") and applies to all registered members and visitors who use our website cv995.lat. We collect, process, store, and protect the personal information of our users in accordance with the rules set out in this Policy.
cv995 operates as a trusted online entertainment platform for players in Bangladesh, and we believe that protecting user privacy is a fundamental responsibility. By using our services, you agree to the terms of this Privacy Policy.
This Policy is a supplement to our Terms & Conditions, and both documents should be read together. In the event of any conflict, the specific provisions of this Privacy Policy will apply.
This Policy has been reviewed most recently. In the event of any changes, we will post a notice on the website and, where applicable, notify registered members by email.
Information We Collect
cv995 only collects information that is necessary for the proper operation of our services. Below is a detailed description of the information we collect.
2.1 Identity Information
- Full name (in Bengali or English)
- Date of birth (for age verification — only those aged 21 and above may register)
- National ID card or passport number (where identity verification is required)
- Address (at the district and division level)
2.2 Contact Information
- Email address
- Mobile number (for verifying bKash, Nagad, or Rocket accounts)
2.3 Financial Information
- bKash, Nagad, and Rocket mobile banking numbers
- Transaction history (deposit and withdrawal amounts and timestamps)
- Records of bonus and promotion usage
2.4 Gaming Activity Information
- Gaming history and preferences
- Betting types and amounts
- Duration of activity on the platform
- VIP level and cashback-related information
2.5 Technical Information
- IP address and device information
- Browser type and operating system
- Login time and date (per BST, UTC+6)
- Referral source (where you came from to reach the site)
How We Collect Information
cv995 collects user information in the following ways:
3.1 Information Provided Directly
You provide information directly during the registration process, when filling in login forms, completing identity verification, submitting deposit or withdrawal requests, and when contacting our customer support team. This information is essential for operating our services.
3.2 Automatically Collected Information
When you use the cv995 website, certain information is collected automatically. This includes log file data, information collected through cookies, and session tracking data. This information is primarily used to improve site performance and ensure security.
3.3 Information Received from Third Parties
For identity verification or fraud prevention, we may at times receive verified information from trusted third parties. This process is entirely secure and is conducted solely for the purpose of protecting your account.
How We Use Your Information
cv995 uses collected information only for lawful and specific purposes. The main purposes are described below:
4.1 Account Management & Verification
We use your information to create and maintain your account, verify your identity, confirm your age (21+ verification), and ensure secure login.
4.2 Processing Financial Transactions
Financial information is used to process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain the related records.
4.3 Providing Customer Support
Our 24/7 live chat and email support team ([email protected]) uses relevant account information to resolve your issues. This is essential for providing assistance in both Bengali and English.
4.4 Fraud Prevention & Security
User information is analysed to prevent unauthorised access, multiple account creation, money laundering, and other misconduct.
4.5 Service Improvement
Anonymised usage data is analysed to improve the platform experience, plan new games and features, and resolve technical issues.
4.6 Regulatory Compliance
Certain information may be stored and presented as required to comply with applicable laws and regulations.
Sharing Information with Third Parties
cv995 never sells your personal information and does not transfer it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
5.1 Service Provider Partners
We work with trusted technology partners, payment processors, and security providers. Only the information needed for them to carry out their specific tasks is shared with these partners, and all of them are required to comply with strict confidentiality agreements.
5.2 Legal Obligations
We may be legally required to present information to authorities in response to a court order, a legitimate investigation process, or the requirements of applicable law.
5.3 Fraud Prevention
Relevant information may be shared with the appropriate authorities to assist in investigations into organised fraud or money laundering.
Outside the limited cases described above, your information is not sent to any third party. In particular, none of your information is provided to advertisers or other casino operators.
Cookies & Tracking Technologies
The cv995 website uses cookies and similar technologies to improve your browsing experience and maintain site functionality.
6.1 Essential Cookies
These cookies are necessary for the basic operation of the website. They are used for session management, maintaining login state, and handling security tokens. Disabling these cookies may prevent the site from working properly.
6.2 Functional Cookies
These cookies help store your language preferences, display settings, and other personal preferences to provide a better experience in future sessions.
6.3 Analytics Cookies
Anonymised data is collected to understand how the site is used. This allows us to analyse which pages are visited most and where users encounter difficulties, and to improve the site accordingly. This data is not linked to individual identities.
6.4 Cookie Controls
You can manage cookies through your browser settings. However, please note that disabling essential cookies may cause difficulties when using some important cv995 services.
Data Storage & Security
To ensure the security of your information, cv995 has implemented industry-standard technical and organisational measures.
7.1 Encryption & Protection
All data is transmitted through SSL (SSL/TLS) encryption. Stored data is kept in encrypted databases, and multiple layers of security are in place to prevent unauthorised access.
7.2 Access Controls
Only authorised staff may access user information for specific, justified reasons. Logs of all access are maintained and regular audits are conducted.
7.3 Data Retention Period
Your information is stored for as long as your account is active. Even after an account is closed, certain information may be retained for as long as necessary for legal obligations and fraud prevention purposes.
7.4 Response to Data Breaches
In the event of an unexpected security breach, we will notify affected users as quickly as possible and take the necessary protective measures.
Your Rights
As a cv995 user, you have a number of important rights regarding your personal information.
8.1 Right of Access
You have the right to know what information we hold about you. Upon request to our customer support team, this information will be provided to you within a specified timeframe.
8.2 Right to Rectification
If any information stored in your account is incorrect or incomplete, you have the right to have it corrected. This request can be made through your account settings or via customer support.
8.3 Right to Erasure
In certain circumstances, you may request that your personal information be deleted. However, some information may not be possible to delete due to legal or regulatory obligations.
8.4 Right to Object to Processing
You may object to the use of your information for marketing purposes or certain types of data processing. In such cases, we will do our best to comply with your request.
8.5 How to Exercise Your Rights
To exercise any of the above rights, please contact us. Our customer support team provides assistance in both Bengali and English, 24/7.
Protection of Minors' Information
cv995 strictly prohibits persons under the age of 21 from registering or using its services. We do not intentionally collect any personal information from minors.
Age verification is mandatory during the registration process, and additional documents may be requested for identity verification in suspicious cases. If we become aware that information from a minor has been collected, that information will be deleted immediately and the associated account will be closed.
Read our Responsible Gaming policy — it contains a detailed description of the comprehensive steps cv995 has taken to protect minors.
For those aged 21 and above only. If you believe a minor is using this site, please notify our customer support immediately.
Policy Changes & Contact
10.1 Policy Changes
cv995 reserves the right to change or update this Privacy Policy as needed. Before any significant changes, we will publish a notice on the website and will endeavour to notify registered members by email. Your continued use of the service after any changes constitutes your agreement to the new policy.
10.2 Connection with Other Services
This privacy policy applies only to the cv995.lat website. If you navigate from our site to any other website, that site's own privacy policy will apply — cv995 is not responsible for it.
10.3 Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact us:
Live Chat — Available 24/7, in Bengali and English
Email: [email protected]
Response Time: We will try to respond to your request as quickly as possible
10.4 Related Policies
Read our other policies to learn more:
- Terms & Conditions — Complete rules for using the service
- Responsible Gaming — Safe gaming guidelines
- About Us — Detailed information about cv995
- FAQ — Answers to common questions